Category: Who and Why

my final post

With me joining a new company, venture back into the ERP applications – I would stop blogging here.

WM 6 / SynQ / WMS from Swisslog

Some engineers said the topic I learned with Swisslog,  won’t be relevant to my next role.
I do not know yet, but since I do not work with Swisslog anymore, the information I have in my mind, would be obsolete in near future – application life cycle, technology changes, platform changes, database upgrades, hardware replacements, etc.

It is a pleasant experience working in multi-national company:
communicate to people with different accent,
travel within Southeast Asia for work.  Learning not only WMS, but Polarion, SVN, project management, getting to know that Agile, scrum, waterfall method exist.

It is a good learning opportunity, and the good memory will stay.




Concluded all Sales Project handover, I request to handover the invisible tasks on hand.

Invisible Tasks, is those tasks that I defined as time consuming, requires relationship building, effort to research and summarize.

My invisible tasks can be divided into 2 category:
1) Polarion Leader: my role as the project admin in all southeast asean projects.  The leader as Polarion Key User, in our region.

2) Purchasing / Sourcing / Testing: My role as ‘purchasing / sourcing personnel’ for all project quotation – which also link to an invisible responsibility, i.e. to confirm, conclude technical specifications, device testing & certification, licensing calculation based on overall solution.


As my final contribution, I requested to conduct my last training to the Sales & Consulting team.  In order to make the training a fun session for the participants, I decided to use an interactive tool, I hope to share more findings in my future posts.

Last Month

counting down my last month with Swisslog…
Looking at the calendar, I will only be un-occupied and be around in the office for 8 good days.


It was drizzling on the way to work, listening to the ultimate covers on Spotify, I realize I do not have much chance to come to Menara AmFirst 2 anymore.


Opportunities with Swisslog made me smile with reminiscence: learning to speak out – make my voice heard during pivotal moment, presenting in a boardroom with 20 VIP, contributing ideas and performing in a male dominated industry, making new friends, learning new software, hardware, and some engineering terms.

Life is good.

When I tell friends that I am leaving, usually they are in shock – I thought you have a great job?

“It is a waste”
Depends on which side of fence we stood.


Being an Introvert and high performer, to become visible, to speak out and constantly practice to unfold our tongue, is a continuous routine (chores). I spent years to practice until majority of colleagues mistaken me as an extrovert.

Before my limit bursts, I wished to let go.

Taking a career vacation, just like any other vacation, is for my mental well-being, a break to stop thinking about strategy, or living to others’ expectation.

Wishing to perform better in my upcoming role.


On my journey to work this morning, I have a conversation with myself.

I do not know how many people practice speeches or talk to ourselves, I LOVE to do this.
It helps to sort out my thoughts, while I practice talking to myself, I also practice to speak in different language – I choose the language for my thoughts.

Thinking in Mandarin vs thinking in English gives different feelings.


Think about a recent client I met, they clearly know their current operation, 20 years of operating model, and they know what they want to achieve in 5 years.

I speak to myself as if I am standing in a boardroom telling the client that they are going to embark on an interesting journey.

Anyone in Supply Chain Business, would feel the thrill to carry out a major investment – building a new warehouse with automation for the business – automation also meant, digitization.  In your lifetime, you may experience once, twice if you get lucky.


I am working in a company providing warehouse automation solution, over 3 years tenure, I participated in 3 projects during pre-sales, and witness the realization – I think I just strike multiple lotteries – except the point that I wasn’t building for my family.

If customer doubted my personal experience, I can fully understand – I am too young.
The collective experience our organization has as a whole, we are reliable, and hence, customer need to trust us – and perhaps giving up 50% of their current processes.


Digitization is scary because you need to let go of a lot of physical touch, the control we used to have when we carry out the tasks with our physical body.

Once you put the goods on a machine, you let go of the touch – and trust that that it will work.

Faith is not enough to justify multi-million dollar investment.


That’s why automation is a journey, it is not a vending machine.

Research, invest your time, hire consultant to examine your organization, hire the right people for this journey, go to a Live Site (and be amazed).

It is a journey, not a signature on the contract.

It requires a lot of effort, if the consultant have not tell you enough.


It Just Work! It is not effortless.

Be pro, be systematic, analyse, know what works for your business – you already know this – you won’t be where you are today, if you do not know this already!

Sort out the rules, choose to let go of the simple yet repetitive task to the robots.

Tedious work ahead, remind yourself why you are doing this.

Convey the same vision to your organization – after all – you are doing this for the benefit and future growth to your business.

Be patience to examine the minute details, make the decision.

Hardwork will be paid off – because – you are the boss.


This video from a happy, passionate customer.

Flowchart Diagram

I requested for flow chart maker – the famous Ms Visio, back in 2014/15, but my boss back then, said its an expensive tool, not everyone get the access, he said he had that license, but he seldom use it.

He top up, “if you want to use, you can use my computer to draw.”

I appreciate his kind offer, but deep inside my heart, I know this offer doesn’t work.
All of us need a computer to work.

It is 2017 now, I raised the same request to new boss.
He told me it is a good tool and many realization project will use it, he will request for the license, but he remind me, “if you introduce flow chart to your work, many will come to you and ask you to draw it – I do not want to increase your workload further.”.

I appreciate his concern, I know my workload too, and I know how others slack in this organization.  The hardworking performer get more work to do, and entrusted with valuable project.

I evaluated the advantage and disadvantage, I still choose to gain access to the flow chart maker, i.e. Ms Visio.
Why not?  I value clarity of work, division of responsibilities, we can reduce grey areas, etc. Although we need to spend more effort at the beginning – but it can reduce argument and why not do it right the first time?

I heard of Law of Attraction.

I made the decision to move forward with Visio, and before the IT department can get it done, my voices are heard.  A project team, introduces me to

I just completed my first flowchart project, and I feel happy.

A dream come true, after 2 years.
It’s a Friday, let’s celebrate!


About Me

On KUKA Chatter

Today, I sign on to KUKA saleforce portal.  I noticed I have not complete the “about me”.


I joined Swisslog in 2014 as IT Process Consultant. I have 5 years experience with ERP and I focus on meeting Southeast Asian Customer these few years.

I am happy to share how our WMS function, how WMS interface with ERP, and then integrate with various material handling equipment, with the aim to help our customer realize a semi-automatic & automatic warehouse.

“About Me” is a very important section, it tells our global resources what we do, and what to expect working with us.

On Corporate Compliance Page

My work is mainly IT Process & Planning, Supporting and promoting Library usage in Malaysia.

I joined Swisslog Malaysa in August 2014, report to IT Process & Planning Manager who has about 20 years of experience with Swisslog.

I am a good user for software, I like new technology, I like cloud.
I work with couple of ERP Solutions like NetSuite, Syteline, Infor & Focus prior to joining Swisslog.  I work with the IT shared service center providing support on NetSuite CRM & ERP implementation it is from NetSuite I enhanced my Financial Knowledge and Inter-company transactions for multiple currencies.

Although I work with technology, but I spend most of my evenings and weekends in the dance studio and performing art centers with my friends, we also do cafe hopping, cycling in Dog Park, or do nothing at all.

I like to watch TED talks and I used to listen to Zig Ziglar before he died.

This sounds more lengthy, but just leave it as it is.

The Beginning

I Began the journey with IT Sales since 2010. I learn to acquire clients from cold-calls, exhibitions, and conferences, to promote Focus Software Products – Focus CRM, ERP, Point of Sale (POS) and Insta Health Solution in 2010.
Not long after IT Sales, I moved into more functional role – Pre Sales.
With some organizational skills, and analytic nature, I started to associate complex business processes with software functions.
I worked with NetSuite CRM and ERP (2012-2014), Swisslog WMS (2014-2016) for clients in Singapore, Malaysia, Thailand and China.

With Swisslog’s new product, WM 6 – I decided to write a journal, and that’s the birth place of WM 6 Blog.

I will include research, findings and perhaps, share some idea from other solutions.